Bilingual Retail Experience Leader

T-Mobile US Inc.; Gaithersburg (MD); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Stock grant

Employee Stock Purchase Plan

401(k)

Paid time off

Health insurance

Job summary

T-Mobile US Inc. is seeking a bilingual retail professional to enhance customer service and sales in a fast-paced store environment.

You will lead teams, coach staff, and deploy new systems to address customer needs, driving satisfaction, sales performance, and store results.

The role emphasizes product knowledge, feedback, and continuous development, with opportunities for bonuses and a comprehensive Total Rewards package.

Qualifications

• High School Diploma or GED required.
• Coaching and leadership experience preferred.
• Strong communication and customer service skills required.

Responsibilities

• Drive sales by recommending products and services that meet customer needs in a bilingual retail environment.
• Resolve customer issues efficiently using in-store systems and digital tools to ensure one-interaction resolution.
• Coach team members across roles to improve performance through actionable feedback and development.
• Take ownership of store performance by monitoring results and implementing improvement strategies.
• Lead by example in completing training and maintaining up-to-date product and service knowledge.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Coaching

Communication

Customer Experience Management

Customer Problem Solving

Customer Service

Leadership

Product Knowledge

Receptive to Feedback

Sales

Sales Metrics

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is seeking a bilingual retail professional to enhance customer service and sales in a fast-paced store environment.

You will lead teams, coach staff, and deploy new systems to address customer needs, driving satisfaction, sales performance, and store results.

The role emphasizes product knowledge, feedback, and continuous development, with opportunities for bonuses and a comprehensive Total Rewards package.