Bilingual Retail Lead — Spanish Coach

T-Mobile US Inc.; East Stroudsburg (Monroe County); On-site; USD 42,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a store leadership role to guide the retail team in delivering excellent customer-focused service and achieving sales targets. The role covers team training, store operations, and leadership practices to drive customer satisfaction and business results.

Responsibilities include coaching, training, and maintaining product knowledge while ensuring compliance with standards. The position reports to store leadership and may involve additional duties to support business

Qualifications

• High School Diploma/GED required.
• 1 year customer service and/or sales experience in retail environment preferred.

Responsibilities

• Lead team development and training to achieve monthly sales and service metrics.
• Manage customer experience by overseeing interactions, wait times, and problem resolution.
• Maintain store environment quality and compliance with visual merchandising and operational standards.
• Monitor and control store expenses, including discounting and credits, to support financial performance.
• Communicate corporate and store updates to ensure team awareness and system knowledge.
• Perform other duties/projects as assigned by management.

Skills

Leadership

Coaching

Communication

Customer service

Sales

Change management

Team development

Training

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is seeking a store leadership role to guide the retail team in delivering excellent customer-focused service and achieving sales targets. The role covers team training, store operations, and leadership practices to drive customer satisfaction and business results.

Responsibilities include coaching, training, and maintaining product knowledge while ensuring compliance with standards. The position reports to store leadership and may involve additional duties to support business