Bilingual Retail Experience Lead

T-Mobile; Gaithersburg (MD); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile US, Inc. in Maryland is seeking a store-based leader to enhance bilingual customer experiences and drive sales. This role focuses on coaching staff, managing teams, and adopting new systems to resolve customer needs effectively, within a vibrant retail setting.

You'll mentor colleagues, monitor performance, and ensure product knowledge is up-to-date. The position emphasizes customer satisfaction, sales results, and team development, with comprehensive benefits and opportunities for

Qualifications

• High school diploma or GED required.
• Care: 12+ mos. Associate Coach (Preferred).
• (Preferred) related experience in retail coaching is a plus.

Responsibilities

• Drive sales by recommending products and services that meet customer needs in a bilingual retail environment
• Resolve customer issues efficiently using in-store systems and digital tools to ensure one-interaction resolution
• Coach team members across roles to improve performance through actionable feedback and development
• Take ownership of store performance by monitoring results and implementing improvement strategies
• Lead by example in completing training and maintaining up-to-date product and service knowledge
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Coaching

Communication

Customer Experience Management

Customer Problem Solving

Customer Service

Leadership

Product Knowledge

Receptive to Feedback

Sales

Sales Metrics

Education

High School Diploma/GED

Job description

T-Mobile US, Inc. in Maryland is seeking a store-based leader to enhance bilingual customer experiences and drive sales. This role focuses on coaching staff, managing teams, and adopting new systems to resolve customer needs effectively, within a vibrant retail setting.

You'll mentor colleagues, monitor performance, and ensure product knowledge is up-to-date. The position emphasizes customer satisfaction, sales results, and team development, with comprehensive benefits and opportunities for