Bilingual Retail Service Lead (Shift)

O'Reilly Auto Parts; Siler City (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions Start

Medical, Dental, Vision

Flexible Spending Account

Wellbeing Programs

Tuition Assistance

Career Growth Opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager with sales, customer service, store appearance, and operations. The role may include shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply and growth opportunities exist within the company. The position emphasizes leadership in customer service, store processes, and adheres to company policies for deposits, security, and stock control.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Bilingual abilities encouraged, Spanish highly desired.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and execute service programs.
• Ensure calls and store transfers are processed timely and customers notified on shipment arrivals.
• Handle returns, exchanges, and refunds with proper payment methods.
• Perform opening/closing duties including deposits, security, and facility checks.
• Ensure all merchandise is invoiced and posted correctly before leaving the store.

Skills

Strong communication skills

Fluency in Spanish

RSS Certification

Education

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager with sales, customer service, store appearance, and operations. The role may include shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply and growth opportunities exist within the company. The position emphasizes leadership in customer service, store processes, and adheres to company policies for deposits, security, and stock control.