Bilingual Retail Service Supervisor

O'Reilly Auto Parts; Milwaukie (OR); On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Competitive pay

401k with employer contributions

Health insurance

Dental & Vision insurance

Paid time off

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and run shift management in the absence of leadership. The role emphasizes outstanding customer service for retail and pro customers, with focus on store appearance and efficient operations.

Bilingual candidates encouraged to apply; the position involves supervising service programs and handling daily store tasks including processing shipments, returns, and cash handling.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members to provide excellent customer service for retail and professional customers.
• Supervise customer service levels in the showroom and execute service programs.
• Ensure phone calls are answered per policy; manage shipments and transfers.
• Process returns, exchanges, and refunds accurately and efficiently.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and run shift management in the absence of leadership. The role emphasizes outstanding customer service for retail and pro customers, with focus on store appearance and efficient operations.

Bilingual candidates encouraged to apply; the position involves supervising service programs and handling daily store tasks including processing shipments, returns, and cash handling.