Bilingual Retail Service Specialist & Shift Lead

O'Reilly Auto Parts; Merrionette Park (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, Vision insurance

Tuition educational assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts in Merrionette Park, IL is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers with sales, customer service, store appearance, and operations. This role includes shift management in the absence of store leadership and emphasizes bilingual communication and strong team leadership.

The position offers a path to growth, a range of compensation with premiums, and benefits as part of a total compensation package.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure program execution.
• Perform store opening/closing duties and secure money/deposits per policy.
• Process transfers, ship-to-store orders, and returns efficiently.

Skills

Strong communication skills

Spanish language

RSS Certification

Education

ASE Certification

Job description

O’Reilly Auto Parts in Merrionette Park, IL is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers with sales, customer service, store appearance, and operations. This role includes shift management in the absence of store leadership and emphasizes bilingual communication and strong team leadership.

The position offers a path to growth, a range of compensation with premiums, and benefits as part of a total compensation package.