Bilingual Retail Service Lead & Shift Supervisor

O'Reilly Auto Parts; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from

Health, dental, vision insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts in San Antonio, TX is seeking a Retail Service Specialist to support store management in sales, customer service, and store operations. The role may involve shift management in the absence of leadership.

Bilingual candidates are encouraged to apply. Key duties include leading staff in customer service, managing showroom service levels, processing orders and returns, and ensuring proper invoicing and security procedures.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification is required.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the showroom and related programs.
• Maintain telephone policy and respond to shipments and transfers.
• Process special orders and returns efficiently and accurately.
• Ensure merchandise is invoiced before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure adherence to posted schedules and secure premises during openings/closings.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts in San Antonio, TX is seeking a Retail Service Specialist to support store management in sales, customer service, and store operations. The role may involve shift management in the absence of leadership.

Bilingual candidates are encouraged to apply. Key duties include leading staff in customer service, managing showroom service levels, processing orders and returns, and ensuring proper invoicing and security procedures.