Bilingual Retail Service Lead (Shift Supervisor)

O'REILLYAUTO; Jarrell (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401k Employer Contributions Starting 1

Health Insurance (Medical, Dental, & V

Vision Insurance

Flexible Spending Account (FSA)

Tuition Assistance

Career Growth Opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of leadership, and bilingual candidates are encouraged to apply.

The position emphasizes leading a team to deliver excellent service to both retail and professional customers, handling store operations, and processing orders and returns efficiently in a fast-paced

Qualifications

• Strong communication skills required for customer service and team leadership.
• Experience in retail sales within auto parts is highly desirable.
• Fluency in more than one language is a plus, especially Spanish.
• Automotive systems knowledge helpful for advising customers.

Responsibilities

• Lead store team to deliver excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Answer phones and process store transfers, online orders, and shipments promptly.
• Handle returns, exchanges, and refunds accurately and efficiently.
• Ensure invoices for merchandise including core charges and warranties before shipment.
• Communicate messages and delegate merchandising tasks to team members.

Skills

Strong communication skills

Retail sales experience (auto parts)

Multilingual (Spanish preferred)

Automotive systems knowledge

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of leadership, and bilingual candidates are encouraged to apply.

The position emphasizes leading a team to deliver excellent service to both retail and professional customers, handling store operations, and processing orders and returns efficiently in a fast-paced