Bilingual Retail Service Lead - Shift Supervisor

O'Reilly Automotive; Richardson (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Contributions

Paid Time Off

Team Health/Wellbeing Programs

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and drive excellent customer service across retail and professional customers. You will assist with store operations, supervise service levels, and help manage daily opening/closing duties.

Bilingual candidates are encouraged to apply; RSS certification and ASE knowledge are valued, with opportunities for growth and comprehensive benefits within a strong promotion-from-within culture.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification preferred.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels and department programs.
• Ensure timely processing of buy online/ship to store orders and transfers.
• Handle returns and exchanges with friendly, accurate refunds.
• Perform opening/closing duties and security procedures.

Skills

Strong communication skills

Spanish language proficiency

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and drive excellent customer service across retail and professional customers. You will assist with store operations, supervise service levels, and help manage daily opening/closing duties.

Bilingual candidates are encouraged to apply; RSS certification and ASE knowledge are valued, with opportunities for growth and comprehensive benefits within a strong promotion-from-within culture.