Bilingual Retail Service Lead

O'Reilly Auto Parts

Benton Harbor (MI)

In loco

USD 38.000 - 52.000

Tempo pieno

14 giorni+

Generatore di candidature

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro — un curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Competitive wages

401k with employer contributions (day

Descrizione del lavoro

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. This role will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. The position emphasizes strong communication, RSS certification, and retail/auto parts knowledge, with opportunities for growth within a well-established retailer.

Competenze

Strong communication skills.
Ability to obtain RSS Certification.
Fluency in multiple languages (Spanish is highly desired).

Mansioni

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom.
Ensure telephone is answered according to company policy.
Process buy online/ship to store, hub and store to store transfers, and DC add orders; contact customers on shipment arrivals.
Handle special orders and outside purchases efficiently using the electronic ledger.
Process returns and exchanges; issue refunds correctly and stage returns.
Invoice merchandise before it leaves the store (including core charges and warranties).
Communicate Zipline messages and delegate merchandising tasks as assigned.
Ensure staff adhere to posted work schedules and clock in/out per policy.
Perform store opening/closing duties and day-end procedures; manage deposits and security.