Bilingual Retail Service Lead — Shift & Store Ops

O'Reilly Auto Parts; Jackson (TN); Vor Ort; USD 32.000 - 46.000; Vollzeit

Zusammenfassung

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and leadership in sales, customer service, store appearance, and daily operations. The role includes shift management when needed and ensuring efficient store processes.

Bilingual candidates are encouraged, with preferred experience in auto parts retail and automotive systems knowledge. ASE certification is a plus and O'Reilly offers strong compensation and growth opportunities.

Qualifikationen

• Requires strong communication abilities and the ability to obtain RSS Certification.
• Experience or knowledge in automotive systems is desirable.
• Able to communicate in Spanish is a plus.

Aufgaben

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor.
• Ensure telephone calls are answered per policy and store operations run smoothly.
• Execute buy online/ship to store and transfer orders in a timely manner.
• Handle returns, exchanges, refunds, and invoicing accurately.
• Perform opening/closing duties and secure money, deposits, and building.
• Other duties as assigned.

Kenntnisse

Strong communication skills

RSS Certification

Automotive systems knowledge

ASE Certification

Spanish language ability

Jobbeschreibung

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and leadership in sales, customer service, store appearance, and daily operations. The role includes shift management when needed and ensuring efficient store processes.

Bilingual candidates are encouraged, with preferred experience in auto parts retail and automotive systems knowledge. ASE certification is a plus and O'Reilly offers strong compensation and growth opportunities.