Bilingual Retail Service Lead & Shift Supervisor

O'Reilly Automotive; Newport (NC); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions from"

Medical, Dental, Vision Insurance

Flexible Spending Account (FSA)

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, service, store appearance, and operations. This role may assume shift management when managers are unavailable and bilingual candidates are encouraged to apply.

The position emphasizes leadership in customer service, store operations, and ensuring accurate handling of returns, exchanges, and transactions. Strong communication and potential RSS certification are valued assets.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure execution of service programs.
• Answer telephones according to company policy.
• Process buy online/ship to store, hub transfers, and store-to-store transfers promptly; contact customers on shipment arrivals.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, service, store appearance, and operations. This role may assume shift management when managers are unavailable and bilingual candidates are encouraged to apply.

The position emphasizes leadership in customer service, store operations, and ensuring accurate handling of returns, exchanges, and transactions. Strong communication and potential RSS certification are valued assets.