Bilingual Retail Service Lead and Shift Manager

O'Reilly Automotive Stores, Inc.; Cedartown (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with employer contributions

Stock purchase plan

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply and contribute to a high-performance team. Key responsibilities include guiding the team in delivering excellent service to retail and professional customers, managing phone interactions, and ensuring timely

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Bilingual/Multilingual skills are a plus.
• Customer service oriented with leadership potential.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure policy adherence for calls and orders.
• Manage day-to-day store operations, including opening/closing duties and shift coverage when managers are absent.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply and contribute to a high-performance team. Key responsibilities include guiding the team in delivering excellent service to retail and professional customers, managing phone interactions, and ensuring timely