Bilingual Auto Parts Retail Service Leader

O'Reilly Auto Parts; Fall River (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive wages

401(k) with employer contributions

Medical, dental, & vision insurance

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Fall River, MA is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations.

The role includes shift management responsibilities in the absence of supervisors, processing orders, coordinating transfers, handling returns, and ensuring all transactions and duties are completed to policy. Bilingual candidates are encouraged to apply.

Qualifications

• Strong communication skills.
• RSS Certification required.

Responsibilities

• Lead store team in delivering excellent customer service.
• Supervise retail showroom service levels and support sales programs.
• Answer the telephone according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders timely.
• Handle special orders and purchases efficiently and according to procedure.
• Process retail customer returns and exchanges with accurate refunds.
• Invoice all merchandise before it leaves the store.
• Communicate Zipline messages and delegate tasks to team members.
• Ensure adherence to work schedule and proper clock-in/out procedures.
• Perform opening/closing duties and secure money/deposits, including bank trips.
• Perform any other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in Fall River, MA is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations.

The role includes shift management responsibilities in the absence of supervisors, processing orders, coordinating transfers, handling returns, and ensuring all transactions and duties are completed to policy. Bilingual candidates are encouraged to apply.