Bilingual Retail Service Lead & Shift Supervisor

O'Reilly Auto Enterprises, LLC; Greeley (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with Employer Contributions

Stock Purchase Plan

Paid Time Off

Tuition Assistance

Career Growth Opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to assist Store Managers with sales, customer service, store appearance, and daily operations. This role includes shift management in the absence of supervisors and a focus on excellent customer interactions.

Qualifications include strong communication, RSS certification capability, and preferred automotive knowledge; bilingual abilities are encouraged to apply.

Qualifications

• Required: Strong communication skills.
• Required: Ability to obtain RSS Certification.
• Desired: Retail sales experience, preferably in auto parts.
• Desired: Automotive systems and repair knowledge.
• Desired: ASE Certification.
• Desired: Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Skills

Strong communication

RSS Certification

Retail sales

Automotive systems

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to assist Store Managers with sales, customer service, store appearance, and daily operations. This role includes shift management in the absence of supervisors and a focus on excellent customer interactions.

Qualifications include strong communication, RSS certification capability, and preferred automotive knowledge; bilingual abilities are encouraged to apply.