Bilingual Retail Service Lead & Shift Manager

O'Reilly Auto Parts; Sylacauga (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Job summary

O'Reilly Auto Parts in Sylacauga, AL is seeking a Retail Service Specialist to support the Store Manager in sales, customer service, and store operations. The role includes shift management in the absence of store leadership and a focus on responsive, friendly service for both retail and professional customers.

Bilingual candidates are encouraged to apply. The position emphasizes opening/closing duties, money handling, and proper execution of returns, exchanges, and inventory procedures to

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels in the showroom and ensure team adherence to service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders promptly with customer notification on shipment arrivals.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in Sylacauga, AL is seeking a Retail Service Specialist to support the Store Manager in sales, customer service, and store operations. The role includes shift management in the absence of store leadership and a focus on responsive, friendly service for both retail and professional customers.

Bilingual candidates are encouraged to apply. The position emphasizes opening/closing duties, money handling, and proper execution of returns, exchanges, and inventory procedures to