Bilingual Retail Lead - Auto Parts & Service

O'Reilly Automotive Stores; Fayette (AL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, Dental, & Vision Insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Fayette, AL is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The role will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates are encouraged to apply; opportunities for growth within the company exist as you contribute to a high-performing team in a busy retail environment.

Qualifications

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• Fluency in multiple languages (Spanish highly desired).
• Requires RSS Certification.
• ASE Certification preferred.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Ensure telephone is answered according to policy.
• Process buy online/ship to store and transfers promptly; contact customers upon shipment arrivals.

Skills

Retail sales experience

Automotive knowledge

Fluency in multiple languages

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Fayette, AL is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The role will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates are encouraged to apply; opportunities for growth within the company exist as you contribute to a high-performing team in a busy retail environment.