Bilingual Retail Service Lead - Shift Manager

O'Reilly Auto Parts; Roseboro (NC); On-site; USD 32,000 - 44,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The role includes shift management in the manager's absence and encourages bilingual applicants.

Essential duties include leading staff to serve retail and professional customers, managing service levels, handling telephone inquiries, and processing all order types efficiently while ensuring returns, invoicing, and

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification desired.
• Fluency in Spanish highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders.
• Handle special orders and outside purchases efficiently and according to procedure.

Skills

Retail sales experience

Strong communication skills

Automotive knowledge

Spanish language fluency

Ability to obtain RSS Certification

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The role includes shift management in the manager's absence and encourages bilingual applicants.

Essential duties include leading staff to serve retail and professional customers, managing service levels, handling telephone inquiries, and processing all order types efficiently while ensuring returns, invoicing, and