Bilingual Retail Service Lead — Shift Manager

O'Reilly Auto Parts; Goldsboro (NC); On-site; USD 21,000 - 29,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of management and emphasizes excellent customer service for both retail and professional customers.

Bilingual candidates are encouraged to apply. The position involves handling in-store programs, order processing, and end-of-day procedures, with opportunities for growth in a

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification required or pursued.
• Retail experience in auto parts and/or service is a plus (desired).
• ASE certification and multilingual abilities are preferred (Spanish highly desired).

Responsibilities

• Lead store team members to deliver excellent customer service for retail and professional customers.
• Supervise customer service levels in the showroom and ensure execution of service programs.
• Answer phones according to policy and assist customers as needed.
• Process buy online/ship to store and transfers; contact customers on shipment arrivals.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process returns and exchanges; issue refunds with correct payment methods.
• Ensure all merchandise is invoiced before leaving the store and communicate Zipline messages.
• Monitor adherence to work schedules and timekeeping; assist with opening/closing duties.
• Perform other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of management and emphasizes excellent customer service for both retail and professional customers.

Bilingual candidates are encouraged to apply. The position involves handling in-store programs, order processing, and end-of-day procedures, with opportunities for growth in a