Bilingual Retail Service Lead: Customer & Store Ops

O'Reilly Automotive; Glenwood (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, & vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, appearance, and operations. The role includes shift leadership in the absence of managers and a focus on delivering exceptional service to both retail and professional customers.

The position encourages bilingual candidates and involves duties from processing orders to handling returns, deposits, and security checks, with comprehensive compensation and benefits described in the

Qualifications

• Strong communication skills required.
• Experience in retail sales preferred.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead store team members in delivering excellent customer service for retail and professional customers.
• Oversee customer service levels in the showroom and ensure timely processing of orders and transfers.
• Assist with opening/closing duties and maintain store security and banking procedures.
• Support store manager when needed and assume shift leadership in absence of management.

Skills

Strong communication skills

Retail experience

Bilingual (Spanish)

Automotive systems knowledge

RSS Certification

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, appearance, and operations. The role includes shift leadership in the absence of managers and a focus on delivering exceptional service to both retail and professional customers.

The position encourages bilingual candidates and involves duties from processing orders to handling returns, deposits, and security checks, with comprehensive compensation and benefits described in the