Bilingual Retail Service Lead: Customer Care & Store Ops

O'Reilly Auto Parts; Blanchester (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

401k with Employer Contributions

Medical/Dental/Vision Insurance

Education Assistance

Career Growth

Job summary

O'Reilly Auto Parts is hiring a Retail Service Specialist to support the Store Manager and lead in customer service, store operations, and shift management. Bilingual candidates are encouraged to apply, and the role emphasizes teamwork and frontline leadership.

Essential duties include supervising customer service levels, processing store transfers and orders, and ensuring accurate invoicing and cash handling per policy. Opportunities for growth and a strong compensation package are highlighted.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Oversee customer service levels in the showroom and ensure programs are executed.
• Handle store opening/closing duties and daily cash procedures when needed.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is hiring a Retail Service Specialist to support the Store Manager and lead in customer service, store operations, and shift management. Bilingual candidates are encouraged to apply, and the role emphasizes teamwork and frontline leadership.

Essential duties include supervising customer service levels, processing store transfers and orders, and ensuring accurate invoicing and cash handling per policy. Opportunities for growth and a strong compensation package are highlighted.