Bilingual Retail Service Lead: Customer Experience & Store Ops

O'Reilly Automotive; Fresno (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

401k with employer contributions

Medical, dental, & vision insurance

Wellbeing programs

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. The role includes comprehensive compensation and benefits as part of a total package and opportunities for growth within a team-focused environment.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders; contact customers on shipment arrivals.
• Handle special orders and outside purchases per procedure; manage refunds and returns.
• Ensure merchandise is invoiced before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Monitor work schedule adherence and clock-in/out per policy; perform day-end procedures.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. The role includes comprehensive compensation and benefits as part of a total package and opportunities for growth within a team-focused environment.