Bilingual Retail Service Lead — Customer & Ops

O'Reilly Auto Parts; Redford Charter Township (MI); Sur place; USD 21 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive wages

401k with employer contributions

Health insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Résumé du poste

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and daily operations. The role will also assume shift management responsibilities in the absence of the Store Manager.

Bilingual candidates are encouraged to apply. Automotive knowledge and ASE certification are desirable, with a track record of delivering strong customer service in a retail setting.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Bilingual abilities encouraged (Spanish desired).

Responsabilités

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure adherence to service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub, and store-to-store transfers and notify customers on shipment arrivals.

Connaissances

Strong communication

RSS Certification

Description du poste

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and daily operations. The role will also assume shift management responsibilities in the absence of the Store Manager.

Bilingual candidates are encouraged to apply. Automotive knowledge and ASE certification are desirable, with a track record of delivering strong customer service in a retail setting.