Bilingual Retail Service Lead — Customer Experience & Store Ops

O'Reilly Auto Parts; Shawano (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, store appearance, and operations. This role may assume shift management in managers' absence.

Bilingual candidates are encouraged to apply, with a focus on providing superb customer experiences and efficient store procedures. The position emphasizes strong communication, certification readiness, and potential for growth within a company known for internal promotions.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages, especially Spanish.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Ensure phone calls are answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders promptly.
• Handle special orders and outside purchases efficiently and according to procedure.
• Perform opening/closing duties and secure deposits per policy.

Skills

Strong communication skills

RSS Certification

Multilingual (Spanish)

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, store appearance, and operations. This role may assume shift management in managers' absence.

Bilingual candidates are encouraged to apply, with a focus on providing superb customer experiences and efficient store procedures. The position emphasizes strong communication, certification readiness, and potential for growth within a company known for internal promotions.