Bilingual Retail Service Lead: Customer Experience & Ops

O'Reilly Auto Parts; Mechanicsburg (Cumberland County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions Start

Medical, Dental, Vision Insurance

Flexible Spending Account (FSA)

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in Mechanicsburg, PA is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role includes shift management in supervisors' absence and a focus on delivering exceptional retail and professional customer service.

Bilingual candidates are encouraged to apply. The position offers opportunities for career growth and a comprehensive benefits package as part of O’Reilly’s commitment to

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification required.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and related programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders; contact customers on shipment arrivals.
• Handle special orders and outside purchases efficiently using the electronic ledger.
• Process retail returns and exchanges; issue refunds with correct payment methods.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure adherence to posted work schedules and proper clock-in/out procedures.
• Perform store opening/closing duties and day-end procedures; secure money/deposits and locked premises.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in Mechanicsburg, PA is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role includes shift management in supervisors' absence and a focus on delivering exceptional retail and professional customer service.

Bilingual candidates are encouraged to apply. The position offers opportunities for career growth and a comprehensive benefits package as part of O’Reilly’s commitment to