Bilingual Retail Service Lead — Customer Experience & Ops
O'Reilly Auto Parts
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Benefits offered by this job
Job summary
O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store and Assistant Managers in sales, customer service, and operations. This role includes shift management responsibilities and encourages bilingual candidates to apply.
You will lead the store team, ensure exceptional customer service, process online orders, and manage returns. O'Reilly offers competitive wages, benefits, and opportunities for career growth, reinforcing its promote-from-within philosophy.
Qualifications
- Strong communication skills are essential.
- Ability to obtain RSS Certification.
- Retail sales experience, preferably in auto parts, is a plus.
- Knowledge of automotive systems and repair is desired.
- Fluency in Spanish is highly desired.
Responsibilities
- Lead store team members in providing excellent customer service.
- Supervise customer service levels and team execution.
- Ensure timely processing of online orders and special purchases.
- Handle customer returns and exchanges efficiently.
- Perform store opening and closing duties.
Skills
Education
Job description
O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store and Assistant Managers in sales, customer service, and operations. This role includes shift management responsibilities and encourages bilingual candidates to apply.
You will lead the store team, ensure exceptional customer service, process online orders, and manage returns. O'Reilly offers competitive wages, benefits, and opportunities for career growth, reinforcing its promote-from-within philosophy.
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