Bilingual Retail Service Lead — Customer Experience & Ops

O'Reilly Auto Parts; Foley (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and assistants in sales, customer service, store appearance, and operations. This role also takes on shift management in the absence of store leadership; bilingual candidates are encouraged to apply, reflecting a diverse customer base.

The position emphasizes team leadership, adherence to policies, and efficient handling of orders, returns, and merchandising to ensure a positive in-store experience for all

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Familiarity with retail and auto parts operations is a plus.

Responsibilities

• Lead store team members in delivering outstanding customer service to retail and professional customers.
• Supervise customer service levels in the showroom and implement service programs.
• Oversee phone answering according to policy and ensure timely processing of transfers and orders.
• Ensure returns, invoicing, and merchandising tasks are handled efficiently.

Skills

Strong communication skills

RSS Certification

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and assistants in sales, customer service, store appearance, and operations. This role also takes on shift management in the absence of store leadership; bilingual candidates are encouraged to apply, reflecting a diverse customer base.

The position emphasizes team leadership, adherence to policies, and efficient handling of orders, returns, and merchandising to ensure a positive in-store experience for all