Bilingual Retail Service Lead

O'Reilly Auto Parts; Balch Springs (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Paid time off

Tuition assistance

Job summary

O’Reilly Auto Parts in Balch Springs, TX is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and day-to-day operations, with shift management duties when managers are absent.

This role emphasizes excellent communication, team leadership, and the ability to handle buy online/ship to store, returns, and transfers promptly; bilingual candidates are encouraged to apply and may gain RSS Certification readiness guidance.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Bilingual candidates encouraged to apply.
• Retail sales experience in auto parts is a plus.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure execution of customer service programs.
• Ensure all store processes (shipping, transfers, returns, exchanges) are handled efficiently and accurately.
• Conduct day-to-day store operations including opening/closing duties and security procedures.
• Assist with scheduling adherence and clock-in/out in accordance with policy.

Skills

Strong communication

RSS Certification

Bilingual

Customer service

Job description

O’Reilly Auto Parts in Balch Springs, TX is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and day-to-day operations, with shift management duties when managers are absent.

This role emphasizes excellent communication, team leadership, and the ability to handle buy online/ship to store, returns, and transfers promptly; bilingual candidates are encouraged to apply and may gain RSS Certification readiness guidance.