Bilingual Retail Service & Store Operations Lead

O'Reilly Auto Parts; Los Fresnos (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

O'Reilly Auto Parts in Texas is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This role will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. Essential duties include leading the team to deliver exceptional customer service for retail and professional customers, supervising service programs, processing

Qualifications

• Strong communication skills
• Ability to obtain RSS Certification

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process returns and exchanges and issue refunds using correct payment methods.
• Invoicing of merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure adherence to posted work schedule and proper clock-in/out.
• Perform all store opening/closing duties and end-of-day procedures including banking and security checks.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in Texas is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This role will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. Essential duties include leading the team to deliver exceptional customer service for retail and professional customers, supervising service programs, processing