Bilingual Mobile Expert: Customer Tech & Sales

T-Mobile US Inc.; Glen Burnie (MD); Presencial; USD 34.000 - 49.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Family building benefits

Discounts on mobile service

Descripción de la vacante

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our store located in Glen Burnie, MD.

You will use your retail expertise to assess customer needs, demonstrate products, and resolve issues with in-store systems and digital tools. Ideal candidates are fluent in English and Spanish, possess a High School diploma, and thrive in a fast-paced Un-carrier environment with ongoing training and development.

Formación

• English and Spanish fluency required
• High School Diploma or GED required
• 18+ years old and legally authorized to work in the United States
• Strong communication, customer service and multitasking abilities
• Retail or customer-service experience preferred

Responsabilidades

• Sell products, features, and services based on customer needs
• Resolve customer issues in one interaction using in-store systems and digital tools
• Complete ongoing training to become SME for T-Mobile products
• Leverage digital tools in customer interactions and onboarding
• Collaborate to build a strong culture of sales and service

Conocimientos

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Bilingual English Spanish

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our store located in Glen Burnie, MD.

You will use your retail expertise to assess customer needs, demonstrate products, and resolve issues with in-store systems and digital tools. Ideal candidates are fluent in English and Spanish, possess a High School diploma, and thrive in a fast-paced Un-carrier environment with ongoing training and development.