Bilingual Retail Customer Service Pro - Multi-Location

The Sherwin-Williams Company; Springfield (MA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Flexible Spending Accounts (FSA)

Retirement plan

Paid time off

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist at our Springfield, MA stores. You will assist customers in person and by phone, determine needs, present suitable products, and process transactions with accuracy while delivering friendly, knowledgeable service.

You will contribute to meeting sales goals, maintain display standards, stock shelves, and support deliveries as needed, ensuring a positive shopping experience for wholesale and retail customers.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted driver''s license.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales skills

Communication

Languages

Education

High school diploma or GED

Tools

POS system

Inventory software

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist at our Springfield, MA stores. You will assist customers in person and by phone, determine needs, present suitable products, and process transactions with accuracy while delivering friendly, knowledgeable service.

You will contribute to meeting sales goals, maintain display standards, stock shelves, and support deliveries as needed, ensuring a positive shopping experience for wholesale and retail customers.