Bilingual Customer Service & Sales Specialist - Multi-Location

The Sherwin-Williams Company; Spring (TX); In loco; USD 21.000 - 26.000; Tempo pieno

Descrizione del lavoro

The Sherwin-Williams Company is hiring Customer Service Specialists to work with wholesale and retail customers, determine needs, answer questions, and recommend the right solutions. You will promptly resolve concerns and strive for maximum client satisfaction while staying up-to-date with product features and maintaining high quality and visual standards of products and store.

Responsibilities include assisting customers in person and by phone, processing sales, stocking, tinting, mixing

Competenze

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship for employment now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able, with or without reasonable accommodation, to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Mansioni

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Conoscenze

Customer service

Sales

English proficiency

Spanish proficiency

Formazione

High School diploma or GED

Descrizione del lavoro

The Sherwin-Williams Company is hiring Customer Service Specialists to work with wholesale and retail customers, determine needs, answer questions, and recommend the right solutions. You will promptly resolve concerns and strive for maximum client satisfaction while staying up-to-date with product features and maintaining high quality and visual standards of products and store.

Responsibilities include assisting customers in person and by phone, processing sales, stocking, tinting, mixing