Bilingual Customer Service Specialist — Multi‑Location

Sherwin-Williams Co.; Omaha (NE); On-site; USD 21,000 - 28,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist to assist wholesale and retail customers, answer product questions, and recommend solutions.

The role emphasizes prompt problem resolution, high client satisfaction, and maintaining product quality and store standards. Responsibilities include interacting with customers, processing sales, stocking displays, and supporting deliveries while aiming to meet and exceed store sales goals.

Qualifications

• Experience delivering friendly, high-quality customer service.
• Able to communicate clearly with customers and teammates.
• Ability to read, comprehend, and follow safety and sales policies.
• Bilingual English/Spanish preferred or required by role.
• Willingness to perform cash handling and stock tasks as needed.

Responsibilities

• Assist customers in person and by phone with product recommendations.
• Process sales transactions accurately and in line with store policies.
• Maintain store displays and organize shelves for easy product access.
• Stock, load/unload deliveries, and support inventory control.
• Resolve customer concerns promptly to maximize satisfaction.
• Collaborate with wholesale/retail customers to meet sales goals.

Skills

Customer service

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist to assist wholesale and retail customers, answer product questions, and recommend solutions.

The role emphasizes prompt problem resolution, high client satisfaction, and maintaining product quality and store standards. Responsibilities include interacting with customers, processing sales, stocking displays, and supporting deliveries while aiming to meet and exceed store sales goals.