Bilingual Retail Customer Specialist - Multi-Location

Sherwin-Williams Co.; Springfield (MA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Flexible spending accounts

Job summary

Sherwin-Williams is hiring a Customer Service Specialist for store #5351 in East Springfield, MA and store #5148 in West Springfield, MA. The role focuses on assisting customers, answering product questions, and driving sales while maintaining store standards.

The position emphasizes friendly service, product knowledge, inventory control, and the ability to handle duties such as tinting, stocking, and occasional deliveries. Benefits are provided.

Qualifications

• Must be at least 18 years old.
• Legally authorized to work in the United States without sponsorship.
• Valid, unrestricted Driver’s License.
• Capable of lifting up to 50 lbs frequently and up to 70 lbs.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams employees must have a 3 rating (meets expectations) in last appraisal.
• Internal Sherwin-Williams employees must complete HR Cloud eLearning courses.

Responsibilities

• Deliver high levels of customer satisfaction through sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain accurate work orders and inventory records.
• Stock shelves and set up displays.
• Tint and mix products to customer specs.
• Assist with deliveries as needed.
• Maintain clean and presentable areas and equipment.
• Stay knowledgeable about products and options.
• Follow inventory control procedures.

Skills

Customer service

Retail sales

Physical fitness

Multilingual

Cash handling

Attention to detail

Teamwork

Education

High School diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams is hiring a Customer Service Specialist for store #5351 in East Springfield, MA and store #5148 in West Springfield, MA. The role focuses on assisting customers, answering product questions, and driving sales while maintaining store standards.

The position emphasizes friendly service, product knowledge, inventory control, and the ability to handle duties such as tinting, stocking, and occasional deliveries. Benefits are provided.