Bilingual Customer Service & Sales Pro (Paint Store)

Sherwin-Williams; Shrewsbury (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in Shrewsbury, MA, Store #5483, seeks a Customer Service Specialist to assist customers, determine needs, and drive sales while maintaining high product quality and store standards.

The role involves processing transactions, stocking and displaying products, and supporting deliveries. Strong language skills and willingness to work varied hours are valued, with a focus on customer satisfaction and sales performance.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams candidates must have at least a 3 rating and completed HR Cloud eLearning.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales

Skills

Customer service

Sales

Delivery

Bilingual Spanish

Bilingual Portuguese

Education

High School diploma or GED

Job description

Sherwin-Williams in Shrewsbury, MA, Store #5483, seeks a Customer Service Specialist to assist customers, determine needs, and drive sales while maintaining high product quality and store standards.

The role involves processing transactions, stocking and displaying products, and supporting deliveries. Strong language skills and willingness to work varied hours are valued, with a focus on customer satisfaction and sales performance.