Bilingual Reservations Specialist – Transit Scheduling

MTM, Inc; Tracy (CA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Tuition Reimbursement

Leadership Mentoring Opportunities

Job summary

MTM Transit in Tracy, CA is seeking a Reservationist to handle incoming calls, schedule transportation, and coordinate trips. You will document trip requests, maintain knowledge of MTM's provider network, and communicate professionally to passengers, vendors, and clients.

Starting pay is $24.50 per hour. You must have a high school diploma or GED, be fluent in English and Spanish, type at least 30 wpm, and possess a valid driver’s license.

Qualifications

• High school diploma or GED required.
• Fluent in English and Spanish.
• Ability to type 30 wpm or greater.
• Prior data entry and 10-key experience preferred.
• Valid driver’s license.

Responsibilities

• Answer incoming ACD calls for customers – passengers, vendors, and clients.
• Handle daily scheduling of trips by documenting trip requests and selecting the most appropriate vendor.
• Utilize correct coding and documentation procedures.
• Report issues and vendor efficiency to team lead for prompt resolution.
• Acquire and maintain in-depth knowledge of MTM Transit's Transportation Provider Network.

Skills

Bilingual English/Spanish

Typing 30 wpm

Data entry

10-key experience

MS Word

MS Excel

Education

High school diploma / GED

Tools

Microsoft Word

Microsoft Excel

Job description

MTM Transit in Tracy, CA is seeking a Reservationist to handle incoming calls, schedule transportation, and coordinate trips. You will document trip requests, maintain knowledge of MTM's provider network, and communicate professionally to passengers, vendors, and clients.

Starting pay is $24.50 per hour. You must have a high school diploma or GED, be fluent in English and Spanish, type at least 30 wpm, and possess a valid driver’s license.