Reservationist

MTM, Inc.; Tracy (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Tuition Reimbursement

Leadership Mentoring Opportunities

Job summary

MTM Transit is seeking a Reservationist in Tracy, CA. You will handle scheduling, respond to customer calls, and ensure accurate documentation for transportation trips. The role requires fluency in English and Spanish, a minimum typing speed of 30 wpm, data entry experience, and a valid driver’s license.

Starting pay is $24.50/hr, with benefits including health, dental, vision, 401(k), PTO, and more. Join MTM Transit to deliver personalized transportation services and contribute to a

Qualifications

• High school diploma or GED.
• Fluent in both English and Spanish.
• Ability to type 30 wpm or greater.
• Previous data entry, 10-key experience, preferred.
• Must possess a valid driver’s license.

Responsibilities

• Answer incoming ACD calls for customers – passengers, vendors, and clients.
• Handle daily scheduling of trips by documenting trip request and selecting the most appropriate vendor.
• Utilize correct coding and documentation procedures.
• Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution.
• Acquire and maintain in-depth knowledge of, and adhere to, established protocols and procedures.
• Provide courteous and prompt response to all transportation requests and adopt proper use of terminology.
• Demonstrate sincere personal commitment to promptness, reliability and quality work.
• Acquire and maintain in-depth knowledge of MTM Transit’s Transportation Provider Network.

Skills

Bilingual English/Spanish

Typing 30 wpm

Data entry

Valid driver’s license

Microsoft Excel

Microsoft Word

Education

High school diploma or GED

Tools

MS Word

Excel

Job description

Make a Difference

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

At MTM Transit, it is never just a ride, it’s personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips.

Location: 50 East 6th Street Tracy, CA 95376

Starting Pay : $24.50/hr

What You’ll Do:

• Answer incoming ACD calls for customers – passengers, vendors, and clients
• Handle daily scheduling of trips by documenting trip request and selecting the most appropriate vendor
• Utilize correct coding and documentation procedures
• Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution
• Acquire and maintain in-depth knowledge of, and adhere to, established protocols and procedures
• Provide courteous and prompt response to all transportation requests and adopt proper use of terminology
• Demonstrate sincere personal commitment to promptness, reliability and quality work
• Acquire and maintain in-depth knowledge of MTM Transits Transportation Provider Network

What You’ll Need:

_ Experience, Education & Certifications: _

• High school diploma or G.E.D. equivalent
• Fluent in both English and Spanish
• Ability to type 30 wpm or greater
• Previous data entry, 10-key experience, preferred
• Must possess a valid driver’s license

Even better if you have…

• Exemplary verbal and written communication
• Excellent organizational and multi-tasking skills
• Ability to make solid judgment decisions
• Ability to acquire and maintain in-depth knowledge of department processes, policies, and procedures
• Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
• Ability to maintain high level of confidentiality
• Regular attendance is required

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Tuition Reimbursement
• Leadership Mentoring Opportunities

Starting Pay : $24.50/hr

MTM Transit is Proud to be an Equal Opportunity Employer

MTM Transit is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.

#MTM Transit