Part Time Reservationist

MTM, Inc.; Reno (NV); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Short term and Long term disability

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Leadership Mentoring Opportunities

Job summary

MTM Transit in Reno, NV is seeking a Reservationist to handle incoming calls via an ACD system, schedule transportation, and manage trip details. You will document requests, select vendors, and ensure accurate coding and MTM procedures.

The role stresses prompt, courteous service and knowledge of MTM Transportation Provider Network. Requires high school diploma, 30 wpm typing, data entry experience, and a valid driver’s license. MTM offers competitive benefits and a supportive team environment.

Qualifications

• High school diploma or GED required.
• Typing speed of 30 words per minute or greater.
• Data entry experience and 10-key preferred.
• Valid driver’s license required.

Responsibilities

• Answer incoming ACD calls for customers—passengers, vendors, and clients.
• Handle daily scheduling of trips by documenting requests and selecting vendors.
• Use correct coding and documentation procedures.
• Report issues and unusual trip circumstances to team lead for prompt resolution.
• Acquire and maintain knowledge of MTM Transit’s Transportation Provider Network.
• Provide courteous and prompt responses to all transportation requests.

Skills

Typing 30 wpm

Data entry

Communication skills

Organizational skills

Judgment

Confidentiality

Attendance

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Make a Difference

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

The Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips.

This position is located at our office in Reno, NV

Pay: $21.06/Hour

What will your job look like?

• Answer incoming ACD calls for customers – passengers, vendors, and clients
• Handle daily scheduling of trips by documenting trip request and selecting the most appropriate vendor
• Utilize correct coding and documentation procedures
• Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution
• Acquire and maintain in-depth knowledge of, and adhere to, established protocols and procedures
• Provide courteous and prompt response to all transportation requests and adopt proper use of terminology
• Demonstrate sincere personal commitment to promptness, reliability and quality work
• Acquire and maintain in-depth knowledge of MTM Transits Transportation Provider Network

All you need is:

• High school diploma or G.E.D. equivalent
• Ability to type 30 wpm or greater
• Previous data entry, 10-key experience, preferred
• Must possess a valid driver’s license

Even better if you have:

• Exemplary verbal and written communication
• Excellent organizational and multi-tasking skills
• Ability to make solid judgment decisions
• Ability to acquire and maintain in-depth knowledge of department processes, policies, and procedures
• Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
• Ability to maintain high level of confidentiality
• Regular attendance is required

MTM Transit Incentives:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Short term and Long term disability
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at [phone] or [e-mail]