Paratransit Reservations Specialist

MV Transportation; Kent (WA); On-site; USD 22,000 - 30,000; Full time

Job summary

MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data to schedule trips accordingly. You will answer calls, enter passenger data, and coordinate with operations to ensure timely service.

The role requires excellent verbal and written communication skills, a fast-paced work approach, and familiarity with scheduling software such as Trapeze PASS. Equal opportunity employer and safety-focused environment.

Qualifications

• High School diploma or equivalent.
• Able to work in a fast-paced environment.
• Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
• Possess excellent decision-making skills.
• Excellent attendance record.
• Excellent verbal and written communication skills.
• Telephone speaking and/or call center experience.
• Computer experience.

Responsibilities

• Answer passenger calls collecting trip information for the permissible time period.
• Provide system information for passengers on accessing the transportation service.
• Complete data entry of passenger file information and trip requests.
• Provide follow-up communications as required by schedule changes.
• Communicate passenger cancellations to scheduling, dispatch, or vehicle operations.

Skills

Customer service

Decision making

Attendance

Verbal communication

Written communication

Call center experience

Computer skills

Education

High School diploma or equivalent

Tools

Trapeze PASS

Job description

MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data to schedule trips accordingly. You will answer calls, enter passenger data, and coordinate with operations to ensure timely service.

The role requires excellent verbal and written communication skills, a fast-paced work approach, and familiarity with scheduling software such as Trapeze PASS. Equal opportunity employer and safety-focused environment.