Reservationist

MTM, Inc; Tracy (CA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Tuition Reimbursement

Leadership Mentoring Opportunities

Job summary

MTM Transit in Tracy, CA is seeking a Reservationist to handle incoming calls, schedule transportation, and coordinate trips. You will document trip requests, maintain knowledge of MTM's provider network, and communicate professionally to passengers, vendors, and clients.

Starting pay is $24.50 per hour. You must have a high school diploma or GED, be fluent in English and Spanish, type at least 30 wpm, and possess a valid driver’s license.

Qualifications

• High school diploma or GED required.
• Fluent in English and Spanish.
• Ability to type 30 wpm or greater.
• Prior data entry and 10-key experience preferred.
• Valid driver’s license.

Responsibilities

• Answer incoming ACD calls for customers – passengers, vendors, and clients.
• Handle daily scheduling of trips by documenting trip requests and selecting the most appropriate vendor.
• Utilize correct coding and documentation procedures.
• Report issues and vendor efficiency to team lead for prompt resolution.
• Acquire and maintain in-depth knowledge of MTM Transit's Transportation Provider Network.

Skills

Bilingual English/Spanish

Typing 30 wpm

Data entry

10-key experience

MS Word

MS Excel

Education

High school diploma / GED

Tools

Microsoft Word

Microsoft Excel

Job description

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. At MTM Transit, it is never just a ride, it’s personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will your job look like?

The Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips.

Location: 50 East 6th Street Tracy, CA 95376 Starting Pay: $24.50/hr

What You’ll Do:

• Answer incoming ACD calls for customers – passengers, vendors, and clients
• Handle daily scheduling of trips by documenting trip request and selecting the most appropriate vendor
• Utilize correct coding and documentation procedures
• Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution
• Acquire and maintain in‑depth knowledge of, and adhere to, established protocols and procedures
• Provide courteous and prompt response to all transportation requests and adopt proper use of terminology
• Demonstrate sincere personal commitment to promptness, reliability and quality work
• Acquire and maintain in‑depth knowledge of MTM Transits Transportation Provider Network

What You’ll Need:

• Experience, Education & Certifications: High school diploma or G.E.D. equivalent
• Fluent in both English and Spanish
• Ability to type 30 wpm or greater
• Previous data entry, 10-key experience, preferred
• Must possess a valid driver’s license
• Even better if you have…
• Exemplary verbal and written communication
• Excellent organizational and multi‑tasking skills
• Ability to make solid judgment decisions
• Ability to acquire and maintain in‑depth knowledge of department processes, policies, and procedures
• Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
• Ability to maintain high level of confidentiality
• Regular attendance is required

What's in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Tuition Reimbursement
• Leadership Mentoring Opportunities

Starting Pay: $24.50/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

MTM Transit is Proud to be an Equal Opportunity Employer

MTM Transit is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.

#MTM Transit About Us

As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health’s leadership team created MTM Transit to offer an unparalleled hands‑on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands‑on management.

Your Potential. Our Mission.

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push your limits, and work as team to help you reach your full potential.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities

At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.

Transit Trailblazer Maintenance Tech. Apprenticeships Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Ed Reimbursement Safely Connecting Communities At MTM Transit, every trip reflects our promise: safe, reliable, and exceptional service that drives independence and access.