Bilingual Reservation Specialist (English/Spanish)

MTM, Inc.; Tracy (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Tuition Reimbursement

Leadership Mentoring Opportunities

Job summary

MTM Transit is seeking a Reservationist in Tracy, CA. You will handle scheduling, respond to customer calls, and ensure accurate documentation for transportation trips. The role requires fluency in English and Spanish, a minimum typing speed of 30 wpm, data entry experience, and a valid driver’s license.

Starting pay is $24.50/hr, with benefits including health, dental, vision, 401(k), PTO, and more. Join MTM Transit to deliver personalized transportation services and contribute to a

Qualifications

• High school diploma or GED.
• Fluent in both English and Spanish.
• Ability to type 30 wpm or greater.
• Previous data entry, 10-key experience, preferred.
• Must possess a valid driver’s license.

Responsibilities

• Answer incoming ACD calls for customers – passengers, vendors, and clients.
• Handle daily scheduling of trips by documenting trip request and selecting the most appropriate vendor.
• Utilize correct coding and documentation procedures.
• Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution.
• Acquire and maintain in-depth knowledge of, and adhere to, established protocols and procedures.
• Provide courteous and prompt response to all transportation requests and adopt proper use of terminology.
• Demonstrate sincere personal commitment to promptness, reliability and quality work.
• Acquire and maintain in-depth knowledge of MTM Transit’s Transportation Provider Network.

Skills

Bilingual English/Spanish

Typing 30 wpm

Data entry

Valid driver’s license

Microsoft Excel

Microsoft Word

Education

High school diploma or GED

Tools

MS Word

Excel

Job description

MTM Transit is seeking a Reservationist in Tracy, CA. You will handle scheduling, respond to customer calls, and ensure accurate documentation for transportation trips. The role requires fluency in English and Spanish, a minimum typing speed of 30 wpm, data entry experience, and a valid driver’s license.

Starting pay is $24.50/hr, with benefits including health, dental, vision, 401(k), PTO, and more. Join MTM Transit to deliver personalized transportation services and contribute to a