Reservation Specialist — Scheduling & Customer Care

Transdev; San Jose (CA); Hybrid; USD 33,000 - 35,000; Full time

Benefits offered by this job

Vacation after 1 year: 1 week

Vacation after 2 years: 2 weeks

Vacation after 5 years: 3 weeks

Vacation after 20 years: 4 weeks

Sick leave: 5 days per year

Medical/dental/vision after 60 days

Pension

10 paid holidays

Job summary

Transdev in San Jose, CA is hiring a Reservationist to intercept customer calls and schedule transportation. This role emphasizes safety, friendly service, and accurate data entry within a scheduling system.

Starting pay is $23.61/hour with progression to $25.59 after 5 years under the Union Collective Bargaining Agreement. Benefits include paid vacation and sick leave, medical/dental/vision after 60 days, pension, and 10 paid holidays.

Qualifications

• Highschool diploma or GED required.
• 2 years reservation or customer service experience.
• Computer literate and proficient in communication.

Responsibilities

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Data entry into spreadsheets and databases.
• Communicate late vehicle service and verify No-Shows with customers.
• Resolve service-related complaints.
• Create daily route maps of the reservations for the drivers.
• Other duties as required.

Skills

Customer service

Communication

Flexibility

DOT drug testing readiness

Education

High school diploma or GED

Tools

Scheduling system

Spreadsheets and databases

Job description

Transdev in San Jose, CA is hiring a Reservationist to intercept customer calls and schedule transportation. This role emphasizes safety, friendly service, and accurate data entry within a scheduling system.

Starting pay is $23.61/hour with progression to $25.59 after 5 years under the Union Collective Bargaining Agreement. Benefits include paid vacation and sick leave, medical/dental/vision after 60 days, pension, and 10 paid holidays.