In-Office Bilingual Customer Experience Specialist

MTM, Inc; Phoenix (AZ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit in Phoenix, AZ is hiring a Customer Service Representative to serve as the face of the company. You will handle calls, data entry, scheduling, and reception while maintaining confidentiality and a professional demeanor.

The role emphasizes bilingual English/Spanish communication, strong organizational skills, and the ability to work across multiple software systems in a fast-paced environment. This on-site position runs Monday through Friday in the Phoenix office.

Qualifications

• High school diploma or GED required.
• 1 year customer service experience required.
• Bilingual in English and Spanish preferred.
• Proficiency in Microsoft Outlook, Word and Excel.
• Able to operate multiple software systems concurrently.
• Maintain confidentiality and HIPAA compliance.

Responsibilities

• Handle inbound/outbound calls with Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation.
• Enter customer contact information accurately into the system.
• Schedule trips efficiently to meet contract service levels and KPI goals.
• Respond to inquiries promptly and professionally; document complaints.
• Provide reception and administrative support; manage vendor files and office equipment.

Skills

Typing speed 30 WPM

1 year customer service experience

Bilingual English/Spanish

Strong communication

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Trapeze software

Job description

MTM Transit in Phoenix, AZ is hiring a Customer Service Representative to serve as the face of the company. You will handle calls, data entry, scheduling, and reception while maintaining confidentiality and a professional demeanor.

The role emphasizes bilingual English/Spanish communication, strong organizational skills, and the ability to work across multiple software systems in a fast-paced environment. This on-site position runs Monday through Friday in the Phoenix office.