Bilingual Remote Customer Support Specialist

Teleperformance USA; Minnesota; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

401K & life insurance

Job summary

Teleperformance USA is seeking a Bilingual Spanish/English Customer Support Specialist to act as the primary contact for clients and manage inbound and outbound communications with a focus on professional service and high-velocity environments.

This role emphasizes handling customer inquiries, active listening, de-escalation, and timely issue resolution while maintaining confidentiality and accuracy in data handling.

Qualifications

• High School diploma or equivalent.
• 6+ months of customer service experience.
• Must be 18 years of age or older.
• Typing at least 25 words per minute.
• Comfortable with Windows-based systems.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Active listening

Communication

Problem solving

De-escalation

Typing speed

Multitasking

Education

High School diploma or equivalent

College degree preferred

Tools

Windows

Job description

Teleperformance USA is seeking a Bilingual Spanish/English Customer Support Specialist to act as the primary contact for clients and manage inbound and outbound communications with a focus on professional service and high-velocity environments.

This role emphasizes handling customer inquiries, active listening, de-escalation, and timely issue resolution while maintaining confidentiality and accuracy in data handling.