Bilingual Remote Customer Support Specialist (Spanish/English)

Teleperformance USA; Wisconsin; Remote; USD 19,000 - 25,000; Full time

Job summary

Teleperformance USA is seeking a bilingual (Spanish/English) Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries in a fast-paced environment.

The role emphasizes excellent service delivery, active listening, and handling confidential information. Candidates should meet minimum age and education requirements and be comfortable with Windows-based systems.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Bilingual (Spanish/English)

Typing 25 wpm

Customer service

Windows familiarity

Sales experience (nice to have)

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance USA is seeking a bilingual (Spanish/English) Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries in a fast-paced environment.

The role emphasizes excellent service delivery, active listening, and handling confidential information. Candidates should meet minimum age and education requirements and be comfortable with Windows-based systems.