Remote Bilingual Spanish/English Customer Support

Teleperformance USA; New Mexico; Remote; USD 33,000 - 60,000; Full time

Job summary

Teleperformance USA is seeking a bilingual (Spanish/English) Customer Support Specialist to serve as the primary point of contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a positive customer experience in a fast-paced environment.

The role requires a High School Diploma, 6 months of customer service experience, typing at least 25 WPM, and comfort with Windows-based systems.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Typing 25 WPM

Windows OS

Communication skills

Age 18+

Education

High school diploma

College degree preferred

Tools

Windows-based systems

Job description

Teleperformance USA is seeking a bilingual (Spanish/English) Customer Support Specialist to serve as the primary point of contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a positive customer experience in a fast-paced environment.

The role requires a High School Diploma, 6 months of customer service experience, typing at least 25 WPM, and comfort with Windows-based systems.