Bilingual Remote Customer Service Agent (Tier 1)

American Red Cross; Washington; Remote; USD 22,000 - 29,000; Part time

Job summary

The American Red Cross is seeking a Part-Time Tier 1 Customer Service Agent to support the Training Services Team. The ideal candidate is bilingual in English and Spanish and dedicated to delivering outstanding customer service in a remote, work-from-home setting across the United States.

Responsibilities include answering inquiries, updating accounts, and resolving issues while meeting production targets. This role emphasizes strong communication, teamwork, and adherence to procedures within a

Qualifications

• High School diploma or equivalent required.
• 1 year of customer service or call center experience preferred.
• Bilingual English/Spanish strongly preferred.
• Excellent communication and problem-solving skills.
• Proficient with Microsoft Office and CRM systems.
• Ability to work in a fast-paced, work-from-home virtual call center environment.

Responsibilities

• Answer inbound calls and email inquiries from learners, instructors, and organizations.
• Use system data to resolve inquiries, update accounts, and document resolutions.
• Handle basic inquiries such as account maintenance and class information.
• Maintain daily production standards for calls, emails, and quality.
• Triage complex problems and route callers to appropriate resources.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Problem solving

Communication

Typing/Data entry

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

CRM / Call Center systems

Job description

The American Red Cross is seeking a Part-Time Tier 1 Customer Service Agent to support the Training Services Team. The ideal candidate is bilingual in English and Spanish and dedicated to delivering outstanding customer service in a remote, work-from-home setting across the United States.

Responsibilities include answering inquiries, updating accounts, and resolving issues while meeting production targets. This role emphasizes strong communication, teamwork, and adherence to procedures within a