Bilingual (Spanish & English): Customer Service Representative - Seasonal

Unifin, Inc; Texas; A distancia; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

Unifin, Inc. is a BPO company actively recruiting a Banking Customer Service Representative who is fluent in English and Spanish.

The role focuses on inbound calls, handling inquiries and complaints within a Financial/Bank Services setting, and delivering empathetic, professional service. The position emphasizes timely resolutions, accurate information, and effective communication across channels such as email, chat, and social media.

Formación

• At least 1 year of BPO experience.
• Fluent in English and Spanish.
• Strong interpersonal and communication skills.
• Ability to handle escalations and disputes.

Responsabilidades

• Handle inbound calls from customers in a Financial/Bank Services environment.
• Maintain a positive and professional attitude and resolve service problems.
• Ensure queries are answered timely and to the customer's satisfaction.
• Escalate complaints when needed and document information accurately.
• Provide solutions via email, chat, or social channels.

Conocimientos

Bilingual English/Spanish

Customer service

Communication skills

Problem solving

Educación

High school diploma

Descripción del empleo

Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. Are you passionate about joining a start‑up company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality? Be one of us, and be part of our success story!

Your role as a Banking Customer service representative (Bilingual: English and Spanish)

• Responsible for handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment.
• Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times. Resolve service problems like customer complaints, cause of the problem, etc.
• Ensure that customer queries are answered to their satisfaction and in a timely manner.
• Address customer’s concerns related to the services and provide the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels.
• Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently.
• Accurate and complete information using our communication methods is needed for this role.

About You

For you to become a successful candidate for this role

• Have at least 1 year of BPO experience.
• An innate drive to provide excellent customer service.
• Finished high school education.
• Strong interpersonal and comprehension skills.
• Capable of handling escalated situations, remittances, and disputes.
• Excellent communication and demonstrable probing and problem‑solving skills.
• Can fluently speak both English and Spanish

Temporary Work from Home Requirements:

Laptop or Desktop specs:

At least 2.0 GHz Processor (I5, I7 & up processor)

At least 16 GB of RAM256 GB HD space with 20GB

Available FreeOne available USB PortUSB Headset (combo Mic and Headset with noise‑cancelling)

Internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted)Min download Speed of 10mbps and Upload 2mbps

Hardwired into the PC/Laptop (wireless internet access not permitted)

At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.

We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.

When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.