Bilingual Remote Auto Claims Specialist

CSAA Insurance Group; Little Rock (AR); Remote; USD 35,000 - 39,000; Full time

Benefits offered by this job

Flexible workplace

Annual bonus

Job summary

CSAA Insurance Group in the United States is hiring an Associate Auto Claims Advisor for a remote role. You will handle non-injury auto and property claims, verify coverages, conduct liability investigations, and guide members through the claims process from start to finish.

Candidates need a high school diploma or equivalent, two years of customer service in a virtual environment, and the ability to work remotely. Bilingual abilities are a plus.

Qualifications

• High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features.
• Capability to train and perform the job in a remote setting as required.
• If working in a remote setting, capability to meet our work from home requirement.
• May require Adjusters license as required by state.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
• Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.
• Applies knowledge of estimating standards ranging from minor to moderate complexity.

Skills

Customer service

Empathy

Adaptability

Time management

Multitasking

Bilingual

Computer skills

Travel readiness

Education

High School Diploma/GED

Job description

CSAA Insurance Group in the United States is hiring an Associate Auto Claims Advisor for a remote role. You will handle non-injury auto and property claims, verify coverages, conduct liability investigations, and guide members through the claims process from start to finish.

Candidates need a high school diploma or equivalent, two years of customer service in a virtual environment, and the ability to work remotely. Bilingual abilities are a plus.