Bilingual Relationship Associate: Community Outreach

Grameen America, Inc.; Malden (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Holidays, vacation and sick time

401K retirement savings plans

Flexible Spending Account (FSA)

Training and development opportunities

Wellness program with coaching

Job summary

Grameen America, Inc in Boston, MA is seeking an entry-level Relationship Associate to support member outreach, manage relationships, and help with loan repayments. You will engage with entrepreneurs, conduct center meetings, and promote program participation with professionalism.

Fluency in Portuguese and English, strong customer service, and attention to detail are essential. On-site work is required 3–5 days per week; you will report to the Branch Manager and contribute to community growth.

Qualifications

• High School diploma or equivalent preferred, or two years of relevant work experience.
• Familiarity with Microsoft Word and Excel a plus.
• Bilingual proficiency in Portuguese and English is required.

Responsibilities

• Relationship management: conduct weekly center meetings and follow up on loan repayments.
• Build strong relationships with members to support retention and business growth.
• Respond to member inquiries promptly and professionally, assist with problem solving & engagement.
• Conduct in-person home verification and business visits to verify borrower information.
• Uphold high standards of service, quality, and productivity; adhere to all policies.
• Engage in outreach to recruit new members and support program growth.
• Travel locally within the branch radius (30-40 miles) as needed.

Skills

Bilingual PT/EN

Customer service

Communication skills

Attention to detail

Problem solving

Teamwork

Flexible hours

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Grameen America, Inc in Boston, MA is seeking an entry-level Relationship Associate to support member outreach, manage relationships, and help with loan repayments. You will engage with entrepreneurs, conduct center meetings, and promote program participation with professionalism.

Fluency in Portuguese and English, strong customer service, and attention to detail are essential. On-site work is required 3–5 days per week; you will report to the Branch Manager and contribute to community growth.